Return And Exchange Policy
RETURNS AND REFUND
You can't return the goods and you can't cancel the orders after they have been accepted by our company except with the written consent of the company to do so. Returned items and special requests are only allowed to be returned if they prove to have a problem before they are sent to the customer.
- Communicate with site officials on customer service numbers within 72 hours of receiving the order.
- The product must be unused and carry the trademark as it is returned within the original packaging delivered.
- Customer will be contacted and the order will be returned within 72 hours of receipt by the site's management for the return request.
- Non-returnable items: underwear and perfumes.
- Payment of refunds will be paid in 10-15 working days.
- The shipping fee of 35 riyals paid during ordering will be deducted if the order is fully refunded.
- Customers have right to exchange the items on or before 14days of time gap from the date of purchase.
- Goods should be in good condition as per the purchase and items such as perfumes or underwear cannot be exchanged.
- Gift items should be returned in the same condition.
- First exchange will be of no charge and for more than once there will include delivery fees.
- Exchanges may include in size or color difference, other exchange returns apart from this should be contacted to the company official.